Privacy Policy

📋Introduction

Welcome to mcw99 — Bangladesh's trusted online casino and sportsbook. This Privacy Policy explains in clear, plain English how mcw99 collects, processes, stores, and protects the personal information you provide when you register, log in, place bets, make deposits or withdrawals, or simply browse our platform. We are committed to handling your data with full transparency, integrity, and care.

By accessing or using the mcw99 platform — including our website, mobile interface, games, and payment services — you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. mcw99 serves users aged 21 and above only.

📥Information We Collect

When you create an account or interact with mcw99's services, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued ID for age and identity verification (KYC).
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: bKash, Nagad, Rocket, or Upay mobile wallet numbers; Visa or Mastercard details; transaction history and deposit/withdrawal records.
• Technical data: IP address, device type, browser type and version, operating system, time zone (Bangladesh Standard Time, UTC+6), and browsing behavior within the platform.
• Usage data: games played, bets placed, session duration, bonus activity, and communication preferences.

We collect information both directly from you (when you fill in forms or contact us) and automatically (through cookies, log files, and tracking technologies embedded in our platform).

⚙️How We Use Your Information

mcw99 uses the personal information we collect for specific, legitimate purposes only. We do not use your data for any purpose not listed here without first obtaining your consent:

• Account creation and management: to register your account, verify your identity (KYC), and maintain your profile securely.
• Payment processing: to handle bKash, Nagad, Rocket, Upay, Visa, and Mastercard deposits and withdrawals efficiently and securely.
• Service delivery: to provide access to our full suite of games including cricket betting, live casino, slots, and 500+ titles from providers such as Pragmatic Play, Evolution Gaming, and Ezugi.
• Fraud prevention and responsible gaming: to detect suspicious activity, prevent underage gambling, enforce deposit limits, and identify signs of problem gambling in accordance with responsible gaming standards.
• Customer support: to respond to your queries, complaints, and requests submitted via email or support chat, targeting a 2-hour response time available 24/7.
• Legal and regulatory compliance: to meet our obligations under applicable laws and to cooperate with regulators, law enforcement, or courts when required by law.

🤝Sharing & Disclosure of Your Data

mcw99 does not sell your personal data. We may share it only in the following strictly limited circumstances:

• Payment providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors receive only the minimum data required to authorise and complete your transactions.
• Technology and game providers: trusted partners such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive session and game-activity data strictly for game delivery and RNG integrity purposes.
• Legal authorities: we may disclose personal data to government bodies, law enforcement agencies, or courts if required by law or to protect the rights, safety, and property of mcw99 or its users.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

🍪Cookies & Tracking Technologies

mcw99 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits, remember your preferences, and analyse how our platform is used.

We use the following types of cookies:

• Essential cookies: necessary for the website to function correctly — enabling secure login sessions, payment processing, and responsible gaming controls.
• Analytics cookies: help us understand how players navigate our site so we can improve game recommendations and page performance.
• Preference cookies: remember your language choice, display settings, and last-played games to provide a more personalised experience on your next visit.

🗓️Data Retention

mcw99 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically:

Account data is retained for as long as your account remains active plus a reasonable period thereafter for legal compliance purposes. Transaction and financial records are stored for a minimum of five (5) years to meet anti-money laundering (AML) obligations. If you request account deletion, we will securely erase your personal data within 30 days, subject to any mandatory legal retention requirements. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

⚖️Your Rights Over Your Data

As a valued mcw99 user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a full copy of the personal data mcw99 holds about you at any time.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: you may request that we delete your personal data, subject to any legal retention obligations we are bound by.
• Right to restrict processing: you may ask us to stop using your data for certain purposes while a dispute or complaint is being resolved.
• Right to withdraw consent: where our use of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

We aim to respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this by a further 30 days but will notify you promptly if this is required.

🔒Data Security

mcw99 employs industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes 256-bit SSL encryption for all data in transit, secure server environments with regular security audits, restricted internal access controls ensuring only authorised personnel can view sensitive data, and continuous monitoring for unusual account activity and potential fraud.

While we apply the highest reasonable standards of data protection, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your mcw99 account, enable two-factor authentication where available, and never share your login credentials with anyone. If you believe your account has been compromised, contact our support team immediately at [email protected].

🔗Third-Party Links

The mcw99 platform may occasionally reference third-party services such as payment processors (bKash, Nagad, Rocket, Upay) or game providers (Pragmatic Play, Evolution Gaming, Ezugi). These third-party services operate under their own independent privacy policies, and mcw99 does not control or accept responsibility for their data practices. We encourage you to review the privacy policies of any third-party service you interact with directly.

🔄Changes to This Privacy Policy

mcw99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business operations. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the mcw99 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We strongly recommend reviewing this page periodically — especially before making deposits or engaging in new promotional offers — to stay informed about how we protect your data.

📬Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mcw99 handles your personal data, our dedicated privacy support team is ready to assist you. We are available 24/7 and guarantee a response within 2 hours.

All privacy-related correspondence should be sent in English or Bengali. Our team based in Dhaka handles all inquiries with full confidentiality and professionalism. For urgent account security matters, please mark your email subject as "URGENT — Privacy Request" to ensure priority handling.